This strikes me as an unfortunate extreme.
While I understand the concern of the poster with respect to his beloved ipod catching fire, the rest of the story squarely lands in my pet peeves in the category of over-developed sense of entitlement.
Hopefully, the exploding ipod is a relatively isolated incident, and I really don't see the harm in the apple CSRs wanting to escalate it to an engineering issue. That seems pretty responsible to me, regardless of whether or not it's within the warranty period.
But, the simple truth of it is, as has been suggested by many of the other comments, the engineering staff might not be around on the weekends. I'm sorry for your precious loss, but the truth is that the world might not fit your schedule, and you might just have to wait until monday to get more information.
I would never wish for anyone to be in a car accident, but I am rather curious how long this person would wait for resolution of a claim.
transiit
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