Yesterday Sprint reported a loss of $344 million. This was due to a number of factors, but losing 776,000 contract customers sure didn’t help matters. I’m really quite surprised that nobody has vocalized Sprint’s true problem. I don’t think that it’s bad customer service (read Joel’s article on Verizon - and see if you don’t [...]
Yesterday Sprint reported a loss of $344 million. This was due to a number of factors, but losing 776,000 contract customers sure didn’t help matters. I’m really quite surprised that nobody has vocalized Sprint’s true problem. I don’t think that it’s bad customer service (read Joel’s article on Verizon - and see if you don’t think the cell phone companies all have challenges). Heck, I don’t even think that it’s the loss of the SERO plans in favor of more expensive options. There’s one huge glaring oversight that I have not seen a single person pick up on. Want to know what I think Sprint’s doing wrong?
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