Tuesday, August 19, 2008

The Results Are In: American Cars Come With Crappy Customer Satisfaction

The Results Are In: American Cars Come With Crappy Customer Satisfaction

best car i ever had was a honda. worst was a vw. but best dealership buying experience was at a toyota dealer & worst was at the honda dealer next door. i walked around for 20 minutes looking at cars & even though i was the only buyer on the lot, none of the 3 salesmen could be bothered to even wave at me (so i walked next door & bought a toyota).

best dealership repair experience was at greentree toyota in danbury, ct. some yahoo teenager backed into me in a parking lot & i needed some body work. they told me 4 days & it was done in 2.

best salesman was at a ford/mazda dealership - the guy had to be 100 (he had 3 "lifetime sales" rings - i think you get those for 20 years of service or something) & i really felt bad that i didn't buy a car from him - he was everything i could want in a salesperson - no b.s., no forced-sales, just down-to-earth "let's find you the car you want" attitude.

i would buy american cars if they appealed to me, but frankly they don't. i like peppy coupes with 5 on the floor, a sunroof & some style reasonably priced. detroit stopped making those cars in the mid-70s.*

*exception, of course, being the mustang, which is a best-seller in this country. imagine that! there's a market for cars that aren't baby-mobiles, can't haul a yard of fill or have enough cargo room to carry half of what you own around with you! shocking!

mac-phisto


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