Did pizza delivery before (papa johns even) so from my end it is like this:
1. Dude probably stole it, there are alot of scummy drivers out there
2. The X on the line is less so a *AHEM* with your hand out and more so for the pain of answering the same question a billion times. You actually wouldn't believe how many people ask were to put the tip. I know they are giving money but COME ON! On that note i never did do that because I was lazy.
3. As was said before customer sounded like a prick.
in this case "we are taking it very seriously" equals "Yes i freakin know the problem already basically planned how to investigate and/or written up the pink slip please for the love of god shut up and stop repeating yourself"
You can be sure that the manager was probably banging his head against the wall after the 10 min of this saying to himself, shut up shut up shut up.
.... it should be compulsory service for everyone to work for a living in food service/customer service for at least a year. We would be so much better off as a country.
Egakino
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