This Apology Letter From Southwest Is Refreshingly Honest And Informative

@usmcmoran: They can only run the stories of which someone makes them aware. ;)

I've had great service from JetBlue, too. There was a complete travel meltdown getting back from Thanksgiving last year (stupidly short flight, too, IAD to JFK) and even though it ended up taking me two days to make a 45 minute flight, they were informative, transparent, calm, polite, and professional. And I got vouchers that totaled to more than the cost of my flight.

EtoilePB

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